Complaints

Do you have a complaint? We care very much for your concern and we will do everything we can to make you happy again. We recommend that you first make complaints about our service or products known to us through info@paspartoet.nl. We will give you a substantive response within 14 days of receiving your complaint.

If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.

From 15 February 2016, it will also be possible for EU consumers to register complaints via the European Commission’s ODR platform. This ODR platform can be found through https://ec.europa.eu/odr. If your complaint is not pending with us, you are free to file your complaint through the European Union platform.